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  • Description

  • ABOUT THE COMPANY

    OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and creates more impactful customer experience as one family, in an ever-connected world.

    DUTIES & RESPONSIBILITIES:

    Provide outstanding customer service via phone, email, chat and customer feedback/review responses in a timely and friendly manner.

    Resolve product and general questions by clarifying the customer's complaint; able to determine root cause; selecting and explaining the best solution to resolve the problem/issue.

    Ability to accurately answer product questions and provide information about other products that leads to sales

    Maintain customer and account records by updating daily in SAP and Zendesk accurately

    Recommend potential product improvements by collecting and analyzing customer needs.

    Other required duties as assigned.



    QUALIFICATIONS:

    Fluent in both Vietnamese and English languages

    Prior call center experience – at least six to 12 months in a customer service role

    Empathetic – a customer advocate, sympathetic and provides options

    Excellent communication skills - Good Verbal and written comprehension with active listening skills

    Quality Focus and Detail-oriented

    Process-oriented – looks to improve current processes

    Strong Teamwork – a collaborator

    Resolves Conflict – ability to control the conversation

    Analytical - loves data

    Multi-tasking

    Learner - learns quickly, retains knowledge, and shares it

    MS Office familiarity

    Some college course and/or High School Diploma at a minimum required



    BENEFITS:

    Salary: 50-75K (Negotiable)

    Company benefits

    HMO

    20 leave credits

    We can talk about the visa

    Send your resume to *******@openaccessbpo.com

  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English ,Vietnamese
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Vietnamese Customer Service

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc

  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 70,000.00 monthly

  • Apply
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