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  • Description

  • Our benefits include:

    Work directly with an international client

    Performance evaluation at 6-months

    13th month pay

    HMO (Maxicare)

    5 Service Incentive Leaves upon reaching 1-year of service/employment

    Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.

    Education Benefit

    Retirement Benefit

    Shuttle Service

    CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)

    24-Hour Management & Tech Support

    Great hands-on support team and fun working environment

    What we expect from you:

    Excellent English communication skills

    Looking for someone with a nursing/ medical background who can be trained to be able to triage patient telephone calls through the day

    Position Title: Virtual Assistant

    Classification: Assistant

    Salary Grade: 25000 - 35000 peso / month

    Reports To: Account Manager, Client

    Primary Relationships: Client, Providers, and Patients

    Date(s): March 2021


    Performs administrative duties for doctors, screening calls, managing calendars, lab results, and helping to answer inquiries.

    Working Schedule:

    US based client (Graveyard 10PM-7AM, or 11PM-8AM, Monday - Friday)

    Key Responsibilities:

    Oversee basic lab results with training

    Do chart reviews for patients needing refills

    Help to take care of FMLA or work forms, attend to patient emails

    Help with scheduling changes when needed

    Have Microsoft excel and Microsoft Word expertise

    Able to handle and FU on some specialty medication verifications.

    Be able to room patients on TELEVISIT days as back up

    Oversee note templates and completion at the end of the day with training.

    Skills and Qualifications:

    Bachelor Degree holder of Medical, Nursing, or Pharmacy

    Excellent attitude, flexibility and reliability is key, as is ability to take initiative and ownership.

    Detail-oriented and a high level of accuracy in work product

    Excellent English language skills (written and speaking)

    Good time management and task management skills

    Noticeable organizational and prioritization skills

    Ability to work independently and meticulously

    Proficiency in MS Office Google Suite

    Able to demonstrate Initiative


    A minimum of 1-2 years in a BPO setting or equivalent as a nurse or in the medical field

    Prior experience as a Customer Service Representative is helpful, but not required

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Virtual Assistant

  • Pampanga, Central Luzon

  • Company

    Clark Outsourcing
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply