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Warranty Coordinator - Automotive or Vehicle Warranty Parts Background

Automotive or Vehicle Warranty Parts Background

Pampanga, Central Luzon ·  12 April (updated)

Beepo, Inc.

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97 reviews
  • Description

  • This is an exciting opportunity to work with a people centric, customer focused business. Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.

    You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

    Duties and Responsibilities:

    • Get further information via phone, email and online live chat for claims and provide reports of information.

    • Responsible for the communication with owners about breakdown or accident related matters to ensure they are suitably informed of the repair process, and that their issues are managed with a customer service focus and in accordance with company policies and procedures.

    • Liaise with suppliers and staff to ensure vehicle repairs are undertaken efficiently and within quoted costs and technical guidelines.

    • Provide assistance to the department for escalation of conflict resolution

    • Coordinates vehicle registration activity (maybe not)

    • Assists with prioritisation of clients reparies tracking and follow up

    • Assist clients and other departments with any vehicle related questions

    • Find repair solutions balancing considerations for owner experience and business expense/budget

    • Negotiate best possible outcomes for client satisfaction and resolve conflicts, and escalate as and when required

    • Assist with tracking to ensure owners are kept informed of solutions and repair progress

    • Provide technical and logistical solutions to branches to ensure vehicle downtime is minimised.

    • Ensure correct technical information is being recorded in the company database

    • Ensure all repair costs, cost tracking and authorization levels are within company policy.

    Minimise vehicle repair time by ensuring:

    • All suppliers are repairing vehicles in agreed time frames.

    • Preferred suppliers comply with agreed performance standards

    • Ensure repairs are being carried out obeying to standard repair practices

    • Ensure all warranty work is suitably covered under warranty provisions, and that failures outside of warranty receive fair levels of contribution from the ……….,

    • Undertake cost recovery activities for all substandard repairs carried out on theFleet

    • Report all service level anomalies and deficiencies

    • Deal with all aspects of warranty claims

    Qualifications and Experience:

    • Mechanical trade qualification or similar

    • Preferably with call handling experience (motor parts info)

    • At least 1 to 2 years in a similar role

    • Intermediate Computer skills

    • Proficient in MS Office and analysing inventory/warranty reports from warehouse or depot (Outlook and Excel)

    • Experience in handling customer expectations and conflict

    • Supplier management

    • Negotiation and conflict resolution skills

    • Excellent communication skills

    • Excellent interpersonal skills and an empathetic communication style

    • Good time management and the ability to prioritise tasks and remain calm under pressure

    • High attention to detail

    • Fact-finder, good at probing questions, and investigative skills

    • Ability to escalate if it's already outside his scope of support

    • Willing to learn additional skills within the scope and go for the extra mile

    • Efficient team player and can work with minimal supervision

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Warranty Coordinator

  • Pampanga, Central Luzon

  • Company

    Beepo, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply