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We are hiring Operations Supervisor for Pasig City Site - GDS Experience Needed for applicants

GDS Experience Needed for applicants

₱ 50,000.00 monthly ·  Caloocan, National Capital Region ·  More than 30 days

NeksJob Philippines

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  • Description

  • Job Description:

    - Responsible for direct supervision of 15-18 agents

    - Responsible for the attainment of client set goals, efficiency targets and overall team performance

    - Performs consistent and effective coaching sessions to address performance gaps

    - Analyzes agents performance and develops action plan to bridge gaps

    - Conducts regular performance management to improve challenged members of the team

    Required Skills:

    - GDS Experience (Global Distribution System) – 1 year Sabre experience

    - Candidates must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.

    - Open to shifting, flexible in terms of work hours, and working on holidays

    - Strong performance management background

    - Excellent coaching skills

    - Can work under extreme pressure

    - Possess above average English written and verbal communication skills

    - With demonstrable track record in achieving targets and improving agent performance

    - Service and customer-focused

    - Strong analytical skills; very detail-oriented

    - Strong decision-making and problem-solving skills

    - Knowledgeable in call center tools and processes

    Please email your resume to ***** with the position as the subject line and kindly fill out this form
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Knowledge: Customer service, Team management, Customer Support
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • We are hiring Operations Supervisor for Pasig City Site

  • Caloocan, National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 50,000.00 monthly

  • Apply