Offer description

Responsibilities:
- Answering inbound calls: Handling a high volume of incoming phone calls from customers with questions or concerns about products, services, or their account.
- Making outbound calls: Making outgoing calls to customers to follow up on orders, confirm appointments, or offer new products or services.
- Providing customer service: Assisting customers with their inquiries, complaints, and concerns, and providing information on products or services.
- Resolving issues: Identifying customer needs and resolving issues with their orders or accounts, such as billing discrepancies, technical issues, or product returns.
- Meeting performance targets: Meeting and exceeding customer service, quality, and productivity targets set by the company.
- Keeping accurate records: Recording customer interactions, maintaining detailed notes on customer accounts, and documenting all customer inquiries and complaints.
- Staying up-to-date: Keeping up-to-date with the latest product and service offerings, policies, and procedures.
- Collaborating with team members: Collaborating with other call center agents, supervisors, and managers to resolve complex customer issues and improve overall customer service.
- Providing feedback: Providing feedback to management on customer issues and suggesting improvements to policies, procedures, and training programs.
- Following company protocols: Following company protocols for call center operations, including call scripts, workflows, and data entry procedures.

QUALIFICATIONS:
- Excellent communication skills
- Amenable to WORK ON SITE
- Must be residing within Negros Occidental
- Not currently employed/enrolled
- Fully Vaccinated
- Computer literate and good web navigation skills
- Available to start asap

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Communication and persuasion

3 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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