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We are on the lookout for Capability Development and Process Excellence Manager role - Currently WFH

Currently WFH

Makati, National Capital Region ·  15 April (updated)

NeksJob Philippines

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  • Description



  • Schedule: Flexible Schedule (Night Shift)

    Site: Currently WFH

    Salary: TBD

    Job Description

    "In this role you will lead and support the execution of key business strategies by employing the Technology, Analytics and Process Excellence (TAP) process within client accounts as well as within internal account infrastructure. The assessments include hands on evaluations and data analysis, comprehensive read outs and solution-based conversations and recommendations as preparation for execution. Collaborate across accounts and verticals to resolve key business issues in areas such as performance measures, client profitability, technology solutions, process improvements and change/culture management. This position requires excellent skills and discipline in process mapping, process excellence and data driven analysis. Position(s) located in Philippines:

    Key responsibilities include but are not limited to:

    Partner with Business Readiness and Transformation peers to execute on strategy to move both internal and external clients forward

    Determine, lead and own projects by identifying and analysing preliminary business needs at the account level. Conduct Cost Benefit Analysis, identify causal factors and potential solutions, oversee implementation of solutions and reporting progress, and documenting end to end project details including ROI identification.

    Conduct TAP Assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analysing, and providing recommendations for process improvement. Serve as LSS mentor for YB/GB and BPMS projects ensuring tools are leveraged correctly, process is followed and benefits are being calculated and booked accordingly.

    Support AIM deployment by onboarding new moderators, ensuring calibration of said moderators, running refreshers whenever required, providing guidance on how to move ideas from one process step to another. Partnering with Ops/Biz Readiness to identify viable projects and mentor AIM based projects.

    Other duties as needed for revenue growth, decreased cost of delivery, LSS training advancement, TAP assessments and additional strategy items as defined by the company"

    Required Skills

    "Skills and Certifications

    Six Sigma Green Belt Trained, YB Certified

    Must have in-depth knowledge of the BPO business

    Possesses strong analytic and problem-solving skills as well as the ability to interface with Operations and craft requirements that drive solution execution

    Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.

    Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business process.

    Qualification / Education

    Undergraduate or Graduate of any four (4) year course / discipline.

    Desired Industry Exposure 3 - 5 years of experience with 2-years of experience in two or more of the following areas- Operations, Business Process Re-engineering, Transformation, Lean Six Sigma, & Program Management

    Desired Role Exposure Proficient in Microsoft office suite, with additional competency in excel

    Strong organization and communication skills (both written and verbal), with the ability to discuss complex items with all levels of the organization.

    Experience with working with different leadership styles and opportunity to adopt best practices from the same

    Ability to focus on the details and minute tasks without losing sight of thebigger picture

    Better understanding of the industry / departments and business as a whole. Shift from process centric to overall business.

    Multi-Tasking: Effective time management and prioritization of tasks

    Flexibility/Openness to learn: Be able to work and support other verticals. Work on information /area of business not familiar with.

    Mandatory Skills / Process Abilities Skills Proficiency Required

    (High / Medium)

    Familiar with Operating Systems and Network design, Knowledge of MSOffice Suite High

    Interpersonal Skills High

    Database Management High

    English Language Verbal & Written

    Comprehension skills & E-mail etiquette High

    Competencies Critical for the Role (Behavioral) Competency Proficiency Required

    (High / Medium)

    Decision Making: Proactively seeks and accurately evaluates the available data. Anticipates outcomes and implications. Chooses the optimal solutions from all those available and implements the necessary actions in a timely manner. High

    Analytical Thinking: Makes constructive use of the information at his disposal. Is sensitive to the business environment and evaluates Teleperformance Philippines possibilities in terms of products / processes / services / systems. High

    Customer Focus: Is highly customer oriented. Makes serious efforts at understanding client needs and ensures customer expectations are met in every interaction. High

    Quality & Improvement orientation: Is proactive in ensuring that learning is shared, and that quality and other key metrics are improved upon. High Strategic Thinking: Demonstrates clear planning skills. Translates business objectives into functional activities. Sets goals and processes and organizes resources to ensure that the desired results are met. High

    Initiative and Commitment to Achieve: Is proactive and self-starting; Seizes opportunities, originates action and actively influences them. Demonstrates a willingness to excel against all odds. High

    Learnability: Understands technical and professional aspects of work and updates knowledge continuously High"



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No
  • OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES
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Job summary

  • We are on the lookout for Capability Development and Process Excellence Manager role

  • Makati, National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply