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WFH - Customer Service Representative (Healthcare Account) - Iloilo

Customer Service Representative (Healthcare Account) - Iloilo

₱ 16,000.00 monthly ·  Iloilo, Western Visayas ·  20 January (updated)

V-CALL CENTER LINK (VCCLINK), INC.

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  • Description

  • Position: Customer Service Representative/Customer Care Associate (HEALTHCARE ACCOUNT)

    Type of Employment: PERMANENT

    Work Set-Up: WORK FROM HOME UNTIL JANUARY 2021

    Work Location: Megaworld, Iloilo

    Schedule: Shifting Schedules (Night and US Shift)

    Possible Start Date: December 21, 2020

    Salary Package Range: 16,000-18,000

    Qualifications:

    - At least 6 Months VOICE BPO Experience for 2 Years Completed in College

    - WITH or WITHOUT BPO Experience for College Graduates

    - Handled HEALTHCARE ACCOUNT (Preferred but not Required)

    - EXCELLENT ENGLISH Communication Skills

    - Should have STATUTORY REQUIREMENTS ONHAND

    Technical Qualifications:

    - Wired or DSL Connection

    - At least 20 MBPS

    - A Laptop or Desktop for the Recruitment Process (If Hired, Equipment will be Delivered)

    Job Description:

    - Assist members regarding their all concerns via telephone and written:

    1. Insurance Benefits

    2. Provider Contracts

    3. Eligibility and Claims

    4. Provides External and Internal Customers with Requested Information

    - Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

    - Utilize and be familiar with current system functions, applications, enhancements or upgrades in products and services

    - Uses computerized systems for tracking, information gathering and troubleshooting.

    - Secure and maintain the confidentiality of member’s accounts and information

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • WFH

  • Iloilo, Western Visayas

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 16,000.00 monthly

  • Apply