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  • WFM - Dialer Management
    At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great
    customer experience – it’s about building and promoting a culture of constant team member growth,
    creating a sense of family, and working together to improve our lives and the lives of those in our local
    We do not just offer a stellar working environment; we also offer amazing benefits and very competitive
    compensation packages. We also make employee advancement and overall wellbeing a priority because
    we value our employees above all else.
    Role Overview
    As the Dialer Manager, you will be reporting directly to the Director of Performance Excellence where you
    will spend your time generating reports, working on the dialer with great focus on campaign and service
    management. You will also be responsible for consolidating and analyzing reports. A strong action
    planning background and a keen eye for detail is an absolute must!
    The Day-to-Day
    • Responsible to provide accurate reports to client and internal stakeholders
    • To identify, analyze and execute dialing strategy for all Outbound campaigns
    • Collaborate with Operations to develop and strategize leads optimization
    • Creation, monitoring and deactivation of log ins
    • Coordinate with partners in terms of report requirements and providing feasibility if such reports are
    available from dialer
    • Customization of reports based on raw data
    • Ensuring that leads are sent on a timely manner; coordination with Operations partners, Marketing and IT
    • Tapping in right department when there is scarcity or error on lead file
    • Maintenance and Safekeeping of the employee performance reporting files (per segment/site) and
    maintaining its accuracy
    The Qualifications
    • Proficiency in MS Office, particularly in Excel (vlookups, count ifs, sum ifs)
    • Must have Operations Management experience (Team Leader or above)
    • Strong performance management skills
    • Good command of the English language, both verbal and written
    • Dependable and respectful of confidentiality and policies
    • Excellent organizational skills
    • High attention to detail
    • College or University degree (with diploma) is preferred
    Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all
    employees and customers feel valued, respected, and supported. We are dedicated to building a workforce
    that reflects the diversity of the communities in which we live and serve, and where every team member
    has the opportunity to reach their full potential.

  • Requirements

  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • WFM Dialer Management

  • Rizal, Calabarzon

  • Company

  • Work type

    Permanent contract

  • Apply