Workforce Manager Taguig Site 2 years experience as WFM

₱ 70,000.00 monthly ·  Taguig, National Capital Region ·  11 December (updated)

NeksJob Philippines

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    Description



  • Primary skills:

    • Expertise in IEX/Aspect or any other Scheduling & Forecasting tool

    • Hands on experience on Avaya CMS(any other tool) report

    • Excellent written and verbal communication skills

    • Experience in creating forecasting models

    • Experience in generating schedule

    • Manage the WFM staff in the various workforce management activities



    Secondary skills:

    • Knowledge on MS Word, MS Powerpoint and MS Access

    Roles & Responsibilities

    • Define and create workforce management processes and functions associated with workforce planning

    • Analyze past volume and staffing patterns and will implement based on the forecast provided by the client, staff the Service Center to ensure service goals are met across projects

    • Oversee all Real-Time and Intra-Day activities to ensure operational and client goals are met across projects

    • Ensure all required WFM data is tracked across projects and trended on a continuous basis

    • Conduct analysis and recommend solutions to real time performance issues with the operational business units

    • Validate forecasting and staff planning across projects

    • Interface with Project Managers/ Director as needed for escalation of service impacting issues across projects

    • Optimize productivity for the Project, through means of driving shrinkage, idle & AHT across Projects

    • Ensure team accurately tracks and manages call center schedule adherence across projects

    How to apply:

    • APPLY TO THIS JOB POST

    • SMS Text your Full name/Contact Number/Location to (Click "Apply now" to see the contact detail)

    Once your application is sent, please expect a call in 24-48 hours!

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Workforce Manager Taguig Site

  • Taguig, National Capital Region

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 70,000.00 monthly

  • Apply