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  • Description

  • • Support the call center in terms of daily operations and ensure that reporting and scheduling deadlines are met.

    • Analyze call arrival vs. staffing trends to provide effective intra-day solutions and support suggestions.

    • Focus strongly on volume, service level, and staffing data to provide analysis-driven solutions.

    • Drives high client satisfaction by managing service levels situations and providing staffing, scheduling, and Real-Time Adherence solutions.

    • Directly supervises the Workforce Specialist Team Leader, the Workforce Executives, and any other appropriate positions that may be included in the workforce management team. Responsibilities may include employee selection, mentoring, planning, assigning, and directing work, and correcting and appraising work performance.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
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Job summary

  • Workforce Manager

  • Makati, National Capital Region

  • Company

    Ampersand Management & Development Group
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Apply