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  • Description



  • Work Location: Pasig city

    Schedule: Shifting

    Job Summary

    Responsible for maintaining structured and detailed schedules as well as system and roster maintenance. They will advise and develop short-term plans based on the researches and recommendations from the Long Term Strategic Planners. Coordinate with the Real-Time Analysis team to provide guidance and ensure that all pre-planned activities are met.

    Qualifications

    Bachelor's Degree holder of any course

    Minimum of 2 years of work experience in handling Workforce management focused in Scheduling

    A plus if exposed/experienced with other segments of Workforce management (RTA/Forecasting/Capacity Planning)

    Strong skills in using Excel to create and maintain historical data and forecasting models.

    Extensive knowledge and experience in schedule and roster management

    Must have supported 2LOBs or 2 sets of IDPs with different KPI requirements

    Experienced with Verint tool/system used in Workforce Scheduling

    Can Work from home and onsite

    Amenable to work in different schedules

    Note:

    All of the processes will be done remotely to ensure the safety of the candidates.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Workforce Scheduling Analyst

  • Pasig, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 40,000.00 monthly

  • Apply