BestJobs - Jobs - Collections Representative - San Mateo

    Description


  • The Role

    - Provide outstanding customer service and support by resolving telephone inquiries from customers
    - Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
    - Responsible for Collecting/reminding payments on past due bills.
    - Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
    - Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
    - Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
    - Responsible for best-demonstrated practices for productivity enhancements
    - Other duties as assigned

    What we’re looking for:

    - Outstanding spoken English skills are a critical requirement of the role
    - Has at least 1 year experience as a Collections Representative in a BPO Company
    - Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
    - Consistently demonstrates the ability to meet or exceed individual goals and objectives
    - Fresh graduates are welcome to apply!
    - General PC knowledge
    - Flexibility to work overtime based on the business need of the department
    - Candidate must possess at least a High School Diploma, any field Willing to work at San Mateo, Rizal.

  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Collections Representative

  • Rizal, Calabarzon

  • Company

    Quantrics
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply