BestJobs - Jobs - Collections Representative - San Mateo

    Description


  • The Role:

    * Provide outstanding customer service and support by resolving telephone inquiries from customers
    * Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
    * Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
    * Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
    * Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
    * Responsible for best-demonstrated practices for productivity enhancements
    * Other duties as assigned

    What we’re looking for:

    * At least 18 years of age
    * Outstanding spoken English skills are a critical requirement of the role
    * Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
    * Consistently demonstrates the ability to meet or exceed individual goals and objectives
    * General PC knowledge
    * Flexibility to work overtime based on the business need of the department
    * Candidate must possess at least a High School Diploma, any field Willing to work at San Mateo, Rizal.

    Perks of working at Quantrics as a Call Centre Agent:

    * Competitive salary and benefits package
    * Performance Based incentives and contests
    * HMO coverage (medical & dental benefits)
    * Paid vacation and sick leaves
    * Education Assistance
    * Abundant Growth and Development Opportunities
    * Perks (subsidized meals)
    * Personal Empowerment, Career Development and Global Exposure
    * Opportunity to represent an iconic Canadian brand

    COMPANY OVERVIEW

    Established in Canada in January 2016 and opening its doors in the Philippines, as an offshore business process outsourcing (BPO) contact center in August 2016, Quantrics is a newcomer to the captive BPO marketplace. Quantrics focuses on providing standout service to the customers of Canada’s top communications company. We are defined by the passion of our team members and their belief in our company’s vast potential.

    WHY JOIN US?

    At Quantrics, we know that our most important asset is our people. Our focus is not only on creating a great customer experience, it’s about promoting a culture of constant team member growth, creating a sense of family and working together to improve our lives and the lives of those in our local communities. We offer not only a stellar work environment, but great benefits and very competitive compensation packages, that are rooted in a pay for performance philosophy where we reward the exceptional work of team members. We make employee advancement and overall wellbeing a priority because we know how valuable our employees really are.

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Collections Representative

  • Rizal, Calabarzon

  • Company

    Quantrics
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply