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Customer Service Representative San Mateo

₱ 22,000.00 monthly ·  Rizal, Calabarzon ·  15 August


  • The Role:
    • Provide outstanding customer service and support by resolving telephone inquiries from customers
    • Diffuse the frustrations of an upset customer who is looking for an amicable solution to their unique satiation
    • Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries
    • Enhance customer relationships and contribute to building customer loyalty
    • Meet and where possible exceed all individual and team performance targets
    • Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls
    • Sell, cross sell and upsell the best communication products and services in the market
    • Collaborate with other team members to resolve customer issues through e-mail, memos, voicemails, etc
    • Assist and participate in any on-going training, process improvement sessions and team sessions
    • Adopt best practices from our seasoned employees and leaders to enhance customer experience

    Job Qualifications:

    • At least High School Graduate and 18 years of age
    • Have experience working in a call center or customer service role
    • Are a natural sales talent! Sales experience preferred but we’re happy to accept you when you have a willingness to learn
    • You have outstanding spoken and written English (and French as required) skills
    • You thrive in an exciting and fast paced nature of working on a customer service floor
    • Your are not someone who gets easily flustered when handling many tasks at once
    • You are a natural listener and always thinking of the customer
    • Have an ability to overcome sales objections
    • Looking to be a part of a wining team and grow within it personally and professionally.
    • You are passionate about being an advocate for the customer and willing to go the extra mile.
    • You thrive on variety
    • Have a collaborative spirit

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Rizal, Calabarzon

  • Company

  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 22,000.00 monthly

  • Apply