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Technical Support Representative San Mateo

₱ 22,000.00 monthly ·  Rizal, Calabarzon ·  15 August

    Description


  • The Role:

    Provide outstanding customer service and technical support by resolving telephone inquiries from customers
    Enhance technical support service and customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
    Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
    Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
    Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
    Responsible for best-demonstrated practices for productivity enhancements
    Other duties as assigned
    What we’re looking for:

    At least 18 years of age
    Outstanding spoken English skills are a critical requirement of the role
    Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
    Consistently demonstrates the ability to meet or exceed individual goals and objectives
    Fresh graduates are welcome to apply!
    General PC knowledge
    Flexibility to work overtime based on the business need of the department
    Candidate must possess at least a High School Diploma, any field
    Willing to work at San Mateo, Rizal
    Must be willing to work Full Time hours, (Monday to Saturday: 8pm to noon) and shift work on evenings, weekends and holidays
    Perks of working at Quantrics as a Call Centre Agent:

    Competitive salary and benefits package
    Performance Based incentives and contests
    HMO coverage (medical & dental benefits)
    Paid vacation and sick leaves
    Education Assistance
    Abundant Growth and Development Opportunities
    Perks (subsidized meals)
    Personal Empowerment, Career Development and Global Exposure
    Opportunity to represent an iconic Canadian brand

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Representative

  • Rizal, Calabarzon

  • Company

    Quantrics
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 22,000.00 monthly

  • Apply