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Customer Serviced Associate Taguig

Taguig, National Capital Region ·  8 October (updated)

Sutherland

Sutherland

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    Description


  • You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

    One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting multiple industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

    As a Customer Service Associate, you will deliver customer service to the customers and clients of one of America’s largest telecommunication network operators. You are also expected to:

    KEY RESPONSIBILITIES:
    Responsible for handling calls and providing customer support
    Identify and relate with various customer needs and scenarios
    Conduct issue identification and problem-solving meeting customer needs and satisfaction
    Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
    Remain updated in client and internal processes, technology applications, utilities, and products
    Utilize various internal and client based tools and applications for customer management and servicing
    Conduct data entry, documentation, and case management
    Work and partner with others within a team-based environment
    Achieve and maintain required metrics and goals
    Adhere to company policies and procedures as described on the HR Handbook

    MINIMUM QUALIFICATIONS:
    Finished at least 2 years in college (or High School Graduate + relevant work experience)
    Excellent English written and verbal communication skills
    Working knowledge on computers, the Internet and the wireless network industry
    Good customer service, multi-tasking and problem-solving skills
    Ability to work on shifting (graveyard) schedules and weekends
    Willingness to grow more within the company by performing other duties/projects that may be assigned


  • Requirements

  • Minimum education level: Junior High School
  • Years of experience: 1
  • Language(s): Tagalog
  • Knowledge: Customer service, Customer Support, Technology, Information technology
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Serviced Associate

  • Taguig, National Capital Region

  • Company

    Sutherland
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply