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Technical Support Associate Clark

Pampanga, Central Luzon ·  Today, 06:52 AM (updated)



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  • You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

    One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

    As a Technical Support Associate, you will deliver customer service to our customers and clients. You are also expected to:
    Provide first class customer service through phone and e-mail
    Utilize provided tools and resources to resolve customer issues and walk-through
    Ensure proper documentation is entered in the client tool pertaining to customer problems, requests, and actions done
    Meet pre-determined targets
    Represent the client in a professional manner
    Adhere to client’s defined processes & procedures and company policies
    Ensure highest quality is maintained to meet and/or exceed client specifications
    Meet or exceed minimum requirements for productivity, availability, and quality requirements

    It’s easy to get this global career! You must only have:

    • Finished at least 2 years in college (or High School Graduate + work experience)
    • Excellent English written and verbal communication skills
    • Good knowledge of computers
    • The ability to take the initiative to continuously enhance product, quality and technical skills
    • The ability to support customer concerns via phone or email
    • The ability to deal with frequent changes, challenging customers; with extreme focus on service and sales

  • Requirements

  • Minimum education level: Junior High School
  • Language(s): Tagalog
  • Knowledge: Customer service, Customer Support, Information technology
  • Availability for travel: No
  • Availability for change of residence: Yes

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Job summary

  • Technical Support Associate

  • Pampanga, Central Luzon

  • Company

  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply